I need support. Where can I contact you?
We offer 24h support. If you need to contact us for a general question, tech or billing simply CLICK HERE and you will be taken to our help desk.
Please note that we are not fully staffed during weekends and bank holidays.

How about your refund policy?
A very important matter: We offer a 30-Days full refund guarantee. Your satisfaction is a priority and that's what refunds are for. Within the thirty days after you join us, you can simply contact us and ask for your refund if not satisfied, always including your receipt number so we can locate your order swiftly.
Refunds are processed with no extra charge for you.
IMPORTANT: Do not contact your bank directly in case you need a refund, as this will probably cost you extra fees.

How long does it take to get a user name and password to access the members area?
Not a minute! You will receive instant access.

What is inside the member’s area?
You will find all of the latest tools for accessing the largest file networks on the planet. Members have access to the necessary tools to search and download all kinds of files for your PS3. Basically, you will be able to find whatever you need for your PS3 device. This includes games, movies, software, wallpapers, and much more! How To Videos included!

Are you compatible with Mac?
Our services are PC, MAC and LINUX compatible.

Are you compatible with my Australian PS3?
Certainly! Our services are compatible with all PS3 versions. PS3 devices may need to be modified only on very rare exceptions. You should not have to modify your device in any way.

Do I have to download from the same computer I make join?
No. You can have multiple computers and use your login details on them once at a time. Our system detects abuse, controlling simmultaneous connections from different IP addresses. Your login details can't be shared with others..

Do I need to install a hardware Mod Chip ?
No. Our ownloads are compatible with all PS3 versions. However, some PS3 devices may need to be modified only on very rare exceptions in order to play certain games. Normally, you should not have to modify your device in any way.

Will I be able to download other items for my PS3, besides Games?
Yes! Beyond what people think, a PS3 can also play Movies, TV Shows and become highly personalized. Our members also download Music, Images, Wallpapers, Screensavers, Movies and TV Shows!

Do you offer new releases? Or just archive games?
The PS3 is still a pretty new device, so to talk about "archive games" may be a bit premature... Yes, both are available. "Older" games (or not so new ones), and the latest games on the market.

How can I transfer movies to my PS3? Is it easy at all?
Transferring Movies, TV Shows and basically any video content to your PS3 is an easy task! We will provide you with clear step-by-step instructions and all software needed!

Do I need to have internet on my PS3?
Wether you have your PS3 connected to the Internet or not does not affect our service. PS3 content is downloaded to your computer and then burned on DVD/Blu-Ray for your PS3.

Will I be able to watch the movies on my computer as well? - And burn them?
Yes, movies are actually downloaded first to your computer and then transferred to your PS3. Once in your computer, you will be able to burn them to CD/DVD.

Can I use your services using a 56K modem?
Sure! Downloads will just take longer than on broadband, that's all. However, you should experience higher download speeds than expected

Is my registration secure and confidential?
Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Payment process travels through a 128-bit encryption, the highest standard online.

How do I figure out which product to download?
When you are searching for one item, you may receive hundreds of results that you can choose from. We will show you exactly how to recon the fastest downloads.

Does it matter that I connect to the internet through a proxy?
In most cases, no. However, we advise you to contact your network administrator if any change is the network settings is required.

What about firewalls?
We always suggest that you turn your firewall off, especially when you do your first search. After that, our software will be recognized by the firewall and access will be granted automatically. In case it doesn't, we give you full instructions on how to do it manually. This will be no issue on your computer's security, since your firewall will only grant access to our software, the same way it grants access to Windows or Mac update. The use of our software doesn't compromise your computer's security.

Do I need any extra software?
Not at all. You will receive everything that you need in your member's area in order to have a fulfilling search & download experience.

Will I be billed again? Is this a subscription?
The 1-Year Membership is a one time payment that gives you full access during one year. The Lifetime Membership is a one time payment. Our members are not confronted with surprise charges. Our members do not pay per download.

Great! So how do I join?
Joining is very easy: Simply use our menu, choose your membership and you will be ready to go! You can use all major credit cards, PayPal, eCheck, Bank Wire and even Phone or Fax to join. You will receive a confirmation email as soon as payment process is completed. This confirmation email will contain your private login details.